1: Some people are total jerks.

“Deep down and all the way through,” write Joseph Grenny, Kerry Patterson, and their co-authors in their classic book  Crucial Conversations.

Yep.

“But let’s be honest.  Have you ever lost your temper?” the authors ask.

“Yelled at someone in the heat of the moment?

“Interrupted someone when you just couldn’t take it anymore?

“Used your power (as a parent, boss, or … continue reading