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Psychological safety

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1: “You know that pitcher?” 

The question was asked by one of the coaches of the Johnson City (Tennessee) Cardinals, the St. Louis Cardinals major league baseball team’s lowest-level minor-league club. 

The Cardinals are “renowned for their culture and their ability to develop young players into big-league talent,” Daniel Coyle writes in his book The Culture Code.  [Note: as a lifelong Chicago Cubs fan, it pains me to share … continue reading

1: Gramercy Tavern. New York City.

The lunch crowd has lined up on the sidewalk, waiting to get in.

“Whitney Macdonald was minutes away from a moment she had long anticipated,” Daniel Coyle writes in his book The Culture Code.

“It would be first-ever shift as a front waiter. and she was excited and a bit nervous.” 

Gramercy Tavern is a legendary New York restaurant “whose staff ranks as … continue reading

1: Love doesn’t spring up randomly, Barbara Fredrickson writes in her book Love 2.0: Creating Happiness and Health in Moments of Connection.

“It emerges within certain circumstances,” she notes, “stemming from particular patterns of thought and action. 

“These are love’s bedrock prerequisites.”

The first condition? A perception of safety. 

“If we assess our current circumstances as threatening or dangerous in any way,” Barbara writes, “love is not at that moment … continue reading

1: Getting better at getting better is what RiseWithDrew is all about.

Monday through Thursday, we explore ideas from authors, thought leaders, and exemplary organizations.  On Friday, I share something about myself or what we are working on at PCI.

1: Hi, this is Drew Clancy.  My RiseWithDrew blog is all about learning, growth, and development.  I call it: Getting better at getting better.

Creating an engaging workplace culture … continue reading

1: We are given a puzzle. The goal is to arrange colors and shapes on a map. We can work as long as we like.

The instructor exits the room leaving us alone.

Two minutes later, the instructor returns and hands us a handwritten note. We are told it is from Steve, a fellow participant we have never met.

“Steve did the puzzle earlier and wanted to share a tip … continue reading

1: “On May 24, 2002, in Google’s kitchen at 2400 Bayshore Parkway in Mountain View, California, Google founder Larry Page pinned a note to the wall: 

“THESE ADS SUCK.”

Ouch.

“In the early 2000s, some of the best minds in America were competing quietly in a race,” Daniel Coyle writes in The Culture Code: The Secrets of Highly Successful Groups.

“The goal was to build a software engine that … continue reading