1: And how do we create more of them?
Those are amongst the questions Chip and Dan Heath pose in their terrific book The Power of Moments.
Chip and Dan share the research of Harry Reis, a social psychologist who has spent his career studying this mystery.
Turns our there is a simple answer: Our relationships are stronger when we perceive that our partners are responsive to us.
2: What does … continue reading
After her father spent eight days at a Sharp HealthCare hospital in San Diego, Sandra Rhodes was profoundly grateful to the doctors and nurses who had saved his life.
His experience as a patient?
Not so much.
Her dad shared a small room with another patient. Hospital staff entered and exited without saying who they were or what they did. They rarely introduced themselves and seemed to lack basic human warmth. “They treated … continue reading
For two groups of lifeguards at a community center in the Midwest, the answer was, a resounding “yes,” according to a study conducted by Wharton Professor Adam Grant shared in Chip and Dan Heath’s book, The Power of Moments.
This week we are exploring the power of purpose at work. A definition of purpose I like is: Above and beyond making money, what difference do we make?
Exhibit one: the … continue reading
“Follow your passion” is the line most people remember from Steve Jobs famous commencement speech at Stanford University.
The research says Steve got it wrong.
Purpose trumps passion every time, write Chip and Dan Heath in their powerful book The Power of Moments.
They site a study of high and low performers conducted by University of California, Berkeley professor Morten Hansen who looked at the impact of passion and purpose.… continue reading
That’s the message too often we get when we interact with most organizations.
We feel like a number. Not a person.
It’s not a good feeling.
This week we are exploring tools to build relationships. Today, we turn to the professional.
Chip and Dan Heath share a story in The Power of Moments about analysts at the Corporate Executive Board (CEB) who studied customer service calls and the ratings people … continue reading
Why do some relationships endure while others crumble? Why does intimacy develop between some partners and not others?
This week we are exploring how to create more moments of connection that lead to stronger relationships.
We typically think time is the key ingredient in strengthening relationships. Yet, maybe not.
It’s Thanksgiving. We are making the same small talk with our uncle we do every year. After ten years, we still aren’t any … continue reading
What is it about certain moments that deepen our ties to others and how do we create more of them?
Those are amongst the questions Chip and Dan Heath pose in their terrific book The Power of Moments.
Chip and Dan share the research of Harry Reis, a social psychologist who has spent his career studying this mystery.
Turns out there is a simple answer: Our relationships are stronger when we perceive … continue reading
