1: And how do we create more of them?  

Those are amongst the questions Chip and Dan Heath pose in their terrific book The Power of Moments.

Chip and Dan share the research of Harry Reis, a social psychologist who has spent his career studying this mystery.

Turns our there is a simple answer:  Our relationships are stronger when we perceive that our partners are responsive to us.

2: What does … continue reading

That’s the message too often we get when we interact with most organizations.   

We feel like a number.  Not a person.  

It’s not a good feeling.

This week we are exploring tools to build relationships. Today, we turn to the professional.

Chip and Dan Heath share a story in The Power of Moments about analysts at the Corporate Executive Board (CEB) who studied customer service calls and the ratings people … continue reading

Why do some relationships endure while others crumble?  Why does intimacy develop between some partners and not others?  

This week we are exploring how to create more moments of connection that lead to stronger relationships.  

We typically think time is the key ingredient in strengthening relationships. Yet, maybe not.  

It’s Thanksgiving.  We are making the same small talk with our uncle we do every year.  After ten years, we still aren’t any … continue reading