1: “If you approach a negotiation thinking that the other guy thinks like you, you’re wrong,” Chris Voss writes in his book Never Split the Difference.
“That’s not empathy; that’s projection.”
Chris is the FBI’s former chief hostage negotiator. He has also taught business negotiation in MBA programs at USC and Georgetown. During the third week of his negotiations class, he has his students play what he calls the … continue reading
1: Getting better at getting better is what RiseWithDrew is all about.
Monday through Thursday, we explore ideas from authors, thought leaders, and exemplary organizations. On Friday, I share something about myself or what we are working on at PCI.
Turns out the old saying, “One bad apple ruins the bunch,” was absolutely right.
In his book The Culture Code, Daniel Coyle shares research by Will Felps, a … continue reading
1: General Curtis LeMay’s mission “was to make the American nuclear force a perfectly functioning machine,” Daniel Coyle writes in The Culture Code: The Secrets of Highly Successful Groups.
“All rubbed up, no corrosion. Alert,” Curtis once wrote.
He was a larger-than-life figure. Life magazine called him “The Toughest Cop of the Western World.”
“One time he stepped into a bomber with a lit cigar,” Daniel writes. “When a … continue reading
1: “Dear [name], It has been a short time since you were here at Newcastle Mater Hospital, and we hope things are going well for you. If you wish to drop us a note, we would be happy to hear from you. Best wishes, [signature]
So read one of the short notes in a series of postcards sent to half of the 772 patients released from an Australian hospital after … continue reading
1: “In the late 2000s, WIPRO found itself facing a persistent problem,” Daniel Coyle writes in The Culture Code: The Secrets of Highly Successful Groups.
WIPRO (pronounced WHIP-row) is one the leading Big Tech companies in the world. As part of its business, it runs highly successful call centers. “
“It is organized. It is highly efficient,” Daniel writes. “The days consist of the same work that happens in … continue reading
1: Daniel Coyle spent four years visiting and researching eight of the world’s most successful groups, “including a special-ops military unit, an inner-city school, a professional basketball team, a movie studio, a comedy troupe, and a gang of jewel thieves,” he writes in The Culture Code: The Secrets of Highly Successful Groups.
“When you ask people inside highly successful groups to describe their relationship with one another, they all … continue reading
1: Getting better at getting better is what RiseWithDrew is all about.
Monday through Thursday, we explore ideas from authors, thought leaders, and exemplary organizations. On Friday, I share something about myself or what we are working on at PCI.
Happy associates are also happy spouses, parents, and friends.
Because we enjoy what we do every day at work, we are positive and optimistic in other areas of our … continue reading
1: Author Steven Kotler has spent over thirty years as a journalist.
One of the job requirements? Become a “semi-expert” on new topics. Fast.
This week we are doing a deep dive into learning.
Over the years, Steven has developed “Five Not-So-Easy Steps” for learning almost anything.
Yesterday, we looked at step one: Read five books.
“Once we’re done reading those five books, our notebooks should be filled with … continue reading
1: “When do I feel like I know enough about a subject to write about that subject for a major magazine or newspaper?” was the question author and journalist Steven Kotler was asked by a college student while riding a mountain biking chairlift in northern New Mexico.
In Steven’s case, he had worked for over a hundred different publications over the past thirty years. He’s covered “everything from hard science … continue reading
1: Nearly a quarter of American adults (23%) haven’t read a book in whole or in part in the past year, whether in print, electronic or audio form, a Pew Research Center found.
“According to the National Endowment for the Arts, most adults spend an average of seven minutes a day reading for pleasure,” Steven Kotler writes in The Art of Impossible: A Peak Performance Primer.
This is bad … continue reading
