First, picture an apple.
Easy to do.
Why?
“Because you’ve experienced apples with your senses,” Erik Peterson and Tim Riesterer write in their powerful book Conversations That Win the Complex Sale.
“You’ve probably done some combination of touching, tasting, seeing, and smelling an apple,” Erik and Tim note.
“You’ve even heard the crunching sound that an apple makes when you bite into it.”
An apple is concrete because you’ve … continue reading