1: Demonstrate the necessary cognitive and technical competence. To clarify, earning trust is not about leaders showing we can do the jobs of those on our teams. Rather, we must show we can do our job – i.e. managerial functions such as selecting the right people, assigning tasks appropriately, and providing the context for how our work fits together in pursuit of our goals.
2: Holds everyone accountable for holding everyone else accountable. Including us as managers.
Reflection: Am I satisfied with the level of trust and respect on my team?
Action: Discuss Fred Kofman’s ideas about the nature of trust and accountability at an upcoming team meeting.