1: Getting better at getting better is what RiseWithDrew is all about.
Monday through Thursday, we explore ideas from authors, thought leaders, and exemplary organizations.
At the end of each week, I share an idea from Tynan’s book Superhuman by Habiton how to install specific, positive habits into your life.
So far, we’ve covered:
1: “How can I respect someone who behaves in ways I deplore?” Joseph Grenny, Kerry Patterson, and their co-authors ask in their classic book Crucial Conversations: Tools for Talking When Stakes are High.
“What do you do if you’re upset because another person has let you down?” they ask.
What if this behavior has happened repeatedly?
“How can you respect a person who is so poorly motivated … continue reading
1: “Respect is like air. As long as it’s present, nobody thinks about it.
“But if you take it away, it’s all that people can think about,” Joseph Grenny, Kerry Patterson, and their co-authors write in their classic book Crucial Conversations: Tools for Talking When Stakes are High.
“The instant people perceive disrespect in a conversation,” the authors observe, “the interaction is no longer about the original … continue reading
“In preparing for battle I have always found that plans are useless, but planning is indispensable.” —Dwight D. Eisenhower
1: “Think about a typical medical-surgical nursing unit,” the Omnicell sales professional says to his prospective client, a major hospital system, Erik Peterson and Tim Riesterer write in their terrific book Conversations That Win the Complex Sale.
Omnicell helps health-care facilities manage and distribute medications and supplies more efficiently.
“Pretend for the time being that you’re in California and that your nurses only have five patients to care for,” … continue reading
1: Guess what percentage of information people could remember 72 hours after hearing a verbal message.
10 percent.
Ouch.
Guess what percentage they could recall if you added a picture?
65 percent.
Wowza.
Another study showed that people could remember 2,500 pictures with more than 90 percent accuracy several days after seeing them.
Guess how long they were shown each picture.
Just 10 seconds.
“That’s incredible,” Erik Peterson and Tim … continue reading
“A journey is like marriage. The certain way to be wrong is to think you control it.” —John Steinbeck… continue reading
1: The retired chief of staff at Cedars-Sinai Hospital in Los Angeles was on a cruise in the South Seas.
“He noticed something surprising during the trip,” Erik Peterson and Tim Riesterer write in their terrific book Conversations That Win the Complex Sale.
Every time passengers left the boat to visit a port, the crew made sure everyone washed their hands with antibacterial soap before coming back on board.… continue reading
1: Getting better at getting better is what RiseWithDrew is all about.
Monday through Thursday, we explore ideas from authors, thought leaders, and exemplary organizations.
At the end of each week, I’ve been sharing an idea from Tynan’s book Superhuman by Habit about how to install specific, positive habits into your life.
So far, we’ve covered:
1: The salesperson rips a piece of paper out of a notebook.
The piece of paper is the prop, Erik Peterson and Tim Riesterer write in their powerful book, Conversations That Win the Complex Sale.
The sales rep says: “Imagine that this piece of paper represents all the information that your salespeople need to communicate to their prospects about your company.
“The question is, how much of that information … continue reading
