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Crucial Conversations

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“A great conversation is between two people who think the other is wrong.  A bad conversation is between those who think something is wrong with you.” -Micah Goodman, Professor at Hebrew University

1: The person sitting across from us is angry.  

We are debating a new marketing strategy.  At first, both of our intentions are clear.  We both want what’s best for the firm.

But as the conversation unfolds, a … continue reading