1: Some people are total jerks.
“Deep down and all the way through,” write Joseph Grenny, Kerry Patterson, and their co-authors in their classic book Crucial Conversations.
Yep.
“But let’s be honest. Have you ever lost your temper?” the authors ask.
“Yelled at someone in the heat of the moment?
“Interrupted someone when you just couldn’t take it anymore?
“Used your power (as a parent, boss, or … continue reading
1: Consider this.
Has there ever been a time when you received really tough feedback from someone, and you didn’t become defensive?
“Instead, you absorbed the feedback. You reflected on it. You allowed it to influence you,” Joseph Grenny, Kerry Patterson, and their co-authors write in their classic book Crucial Conversations: Tools for Talking When Stakes are High.
What was it about that situation that helped you … continue reading
1: What is a crucial conversation?
The stakes are high, opinions differ, and emotions run strong, write Joseph Grenny, Kerry Patterson, and their co-authors in their classic book Crucial Conversations: Tools for Talking When Stakes are High.
The challenge is that it’s not always obvious when a conversation shifts from routine or harmless to crucial.
“When stakes get high, you get so caught up in what you’re … continue reading
1: You’re angry. Lately, it feels like Phil keeps leaving the toughest or most unpleasant tasks for you to handle.
How do you respond?
You vent to your friends about always being the one who has to clean up the messes.
But what is it that you don’t mention?
“That you smile broadly when your boss compliments you for your willingness to take on challenging jobs,” Joseph Grenny and his … continue reading
1: Imagine being faced with a crucial conversation.
The stakes are high, opinions vary, and emotions run strong.
Still, instead of engaging in productive dialogue, you shut down or lash out.
“Rather than engaging in productive dialogue, you either shut down or push back,” Joseph Grenny, Kerry Patterson, Ron McMillan, Al Switzler, and Emily Gregory write in their classic book Crucial Conversations: Tools for Talking When … continue reading
1: Why pay attention to the stories you are telling yourself?
And why devote the time, effort, and energy to change these stories?
It’s not going to be easy, Crucial Conversations authors Joseph Grenny, Kerry Patterson, Ron McMillan, Al Switzler, and Emily Gregory warn us.
There are two reasons you may want to change the stories you are telling yourself:
Reason #1: Bad results.
Maybe you … continue reading
1: Author Joseph Grenny had been married for just a few years when his travel schedule became hectic.
He and his wife, Celia, had two young toddlers, and she served as the sole parent when Joseph was on the road.
One evening, he arrived home from a long trip, Joseph and his co-authors write in their classic book Crucial Conversations: Tools for Talking When Stakes are High.
“Celia was … continue reading
“Nothing in this world is good or bad, but thinking makes it so.” —William Shakespeare
1: “Even if you don’t realize it, you are telling yourself stories,” Joseph Grenny, Kerry Patterson, Ron McMillan, Al Switzler, and Emily Gregory write in their classic book Crucial Conversations: Tools for Talking When Stakes are High.
Even right now. Even as you are reading this.
Yesterday, we looked … continue reading
1: Maria is mad because her co-worker Louis took over the presentation to their boss.
They had worked on the presentation together and had agreed they would each present different parts.
But once the meeting started, that’s not what happened.
“She’s feeling hurt but is worried that if she says something to Louis, she’ll look too emotional,” Joseph Grenny, Kerry Patterson, Ron McMillan, Al Switzler, and … continue reading
1: Maria is mad.
She’s a copywriter at a mid-sized company. She and her co-worker Louis just reviewed the latest draft of a proposal with their boss.
“During the meeting, they were supposed to be jointly presenting their ideas,” Joseph Grenny, Kerry Patterson, Ron McMillan, Al Switzler, and Emily Gregory write in their classic book Crucial Conversations: Tools for Talking When Stakes are High.
“But … continue reading
