1: Getting better at getting better is what RiseWithDrew is all about.

Monday through Thursday, we explore ideas from authors, thought leaders, and exemplary organizations.  On Friday, I share something about myself or what we are working on at PCI.

Recently, we’ve been exploring how to become a better negotiator, according to FBI lead hostage negotiator Chris Voss in his book Never Split the Difference.

Turns out these … continue reading

 1: The call came in at 8:30 a.m. A robbery at a Chase Bank in Brooklyn had gone south. Three bank employees were being held as hostages.

Chris Voss and the FBI Crisis Negotiation Unit had been called to the location. The Negotiation Operation Center (NOC) had been set up in a building across a narrow street from the Chase branch. 

“The word when we came on the scene was … continue reading