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1: “Give us the money,” the kidnappers told the nephew of a prominent Haitian political figure, “or your aunt is going to die.” 

It was Monday morning in Port-au-Prince, Haiti’s capital. The year was 2004.

The nephew called the FBI office. Chris Voss, the FBI’s lead international kidnapping negotiator, came onto the line.

“He spoke so fast he had to repeat his story three times before I understood,” Chris … continue reading

What is the FBI’s “most potent” negotiating tool?  

1: Getting better at getting better is what RiseWithDrew is all about.

Monday through Thursday, we explore ideas from authors, thought leaders, and exemplary organizations. On Friday, I share something about myself or what we are working on at PCI.

In recent weeks, we’ve been exploring ideas and best practices to become a better negotiator, from the FBI’s lead hostage negotiator, … continue reading

1: “We’ve got your son, Voss. Give us one million dollars or he dies,” Chris Voss writes in Never Split the Difference: Negotiating As If Your Life Depended On It.

Chris was the FBI’s lead international kidnapping negotiator.

He paused and tried to catch his breath.

“I was intimidated,” he recalls. “I’d been in these types of situations before. Tons of them. Money for lives. But not like this. … continue reading