1: Among the paperwork new Nordstrom associates receive on their first day of work is a single notecard entitled “Employee Handbook.”
“Our One Rule: Use good judgment in all situations.”
That’s it. That’s the handbook.
“This simple, straightforward directive is the foundation upon which The Nordstrom Way is built because it removes the roadblocks to taking care of the customer,” write Robert Spector and breAnne Reeves in their book, The Nordstrom … continue reading
So far this week we’ve covered two high trust behaviors from Stephen M.R. Covey’s powerful book The Speed of Trust: Listen First and Make and Keep Commitments. Â
Today we tackle the third: Extend trust.
For some of us, this is the tough one.
We’ve been taught to make someone earn our trust… “I’m not going to trust you until you prove you are trustworthy.”
That’s one way to live life.… continue reading
Of all Steven R. Covey’s powerful ideas and frameworks (I am a HUGE Steven Covey fan!!), my absolute favorite is the Circle of Influence vs. The Circle of Concern.
Steven asks us to consider: how do we spend a majority of our time? Do we focus our time and energy on things about which we have no real control? Or, do we focus our efforts on things we can impact … continue reading
Yesterday we talked about listening first, one of the high trust behaviors outlined in Stephen M.R. Covey’s terrific book, The Speed of Trust.
Twice I’ve had the good fortune of being part of the Stagen Leadership Academy’s year-long Integral Leadership Program (ILP). Talk about a peak learning experience. Wow. That’s something I highly recommend to anyone interesting in becoming a more evolved leader.
The first module of the ILP is … continue reading
We all want high trust relationships. Our lives are so much better when we are surrounded by people who trust us and we trust them. So much better.
In his excellent book, The Speed of Trust, Stephen M.R. Covey outlines ten high trust behaviors that we can work on to increase our trustworthiness. In my experience, trying to get ten things done is a great strategy to get nothing … continue reading
In Darren Hardy’s terrific book The Compound Effect, he shares a story about a time when as a young man he attended a seminar on being successful. The instructor asked the group, “What percentage of shared responsibility do you have for making a relationship work?”
Darren blurted out: “50/50.” It was obvious to him both people must be willing to share the responsibility evenly or someone was getting “ripped … continue reading
The late great David Foster Wallace shared a story of two young fish who were swimming along who happen to meet an older fish swimming the other way. The older fish nods at them and says, “Morning, boys. How’s the water?”
The two young fish swim on for a bit, and then eventually one of them looks over and says, “What the hell is water?”
Trust is like water. It’s everywhere … continue reading
