Getting better at getting better is what RiseWithDrew is all about.

Monday through Thursday we explore ideas from authors and thought leaders.  On Friday, I share something we are doing at PCI in our quest to earn a spot of Fortune magazine’s 100 Best Companies to Work For in the world.

At PCI, we will not be returning to our offices.  We’ve decided to continue to work virtually.  

Work from home.  Work from anywhere.  That is our new reality.

We have office space in three states – all of which we are looking to sublet.

There are risks with this decision, especially as we are a “culture-first” company.  As I wrote about two weeks ago, our business strategy is to be a great place to work.  

Happy associates = Happy clients = Happy company.

The question is: Can we have a great workplace culture if we are not working together in an office every day?

One internal data point suggests yes.

Prior to the pandemic, about 50% of our team was already working from home, including all of our associates in Arkansas.  

Where for the past two years, PCI has been named the #1 Best Place to Work in the state of Arkansas and here based on anonymous associate surveys.

There are three contributing factors to this success:

First, we have an amazing team of associates in Arkansas.  Exclamation mark.  We have been diligent in hiring people who share our five values.  

Second, we have an amazing group of leaders who make it their #1 priority to stay connected with their team members.  It starts with the right people.  Then, over time, we’ve created a system to help facilitate on-going connection and coaching.  

Third, once a quarter, myself and our other top leaders hold a “not the typical quarterly business meeting” (QBM) where we share information and recognize top performers as well as team members who are bringing our five values to life.  

Pre-pandemic, these meetings were high energy, in-person gatherings.  We’ve adapted during the pandemic to hold our QBMs virtually, but we are very much looking forward to being in person again soon.

More to come in future posts.


Reflection:  What have been the advantages of working from home?  What have been the drawbacks?

Action: Discuss with a colleague.

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