1: You know when the other guy is overstating his point.

You feel it when someone shuts down and stops participating in the conversation.

You sense when someone tightens their jaw and begins pointing their finger.

What do you fail to notice?

“Your eye roll. Your head shake. Your sneer,” Joseph Grenny, Kerry Patterson, Ron McMillan, Al Switzler, and Emily Gregory in their classic book Crucial … continue reading

1: Greta is two hours into an intense meeting with her top 200 leaders.

She is the CEO of a mid-sized company, and for the past 6 months, she’s been pushing to reduce costs.

The problem? Little has been accomplished to date.

“Surely people will tell her why they haven’t started cutting costs. After all, she has taken great pains to foster candor,” write Joseph Grenny, Kerry Patterson, … continue reading