1: “How can I respect someone who behaves in ways I deplore?” Joseph Grenny, Kerry Patterson, and their co-authors ask in their classic book Crucial Conversations: Tools for Talking When Stakes are High.
“What do you do if you’re upset because another person has let you down?” they ask.
What if this behavior has happened repeatedly?
“How can you respect a person who is so poorly motivated … continue reading
1: “Respect is like air. As long as it’s present, nobody thinks about it.
“But if you take it away, it’s all that people can think about,” Joseph Grenny, Kerry Patterson, and their co-authors write in their classic book Crucial Conversations: Tools for Talking When Stakes are High.
“The instant people perceive disrespect in a conversation,” the authors observe, “the interaction is no longer about the original … continue reading
1: Imagine having a boss who regularly fails to keep commitments.
“How could you tell the boss you don’t trust him?” Joseph Grenny, Kerry Patterson, and their co-authors ask in their classic book Crucial Conversations: Tools for Talking When Stakes are High.
“Surely there’s no way to say this without him becoming defensive, right?”
Maybe. Maybe not.
The solution is to find what the authors call a … continue reading
1: It’s Friday night.
Mari works as a project manager for a global supply chain company. Oba is a chef.
It’s been a tough year for the couple.
“A recession triggered a restructuring in Mari’s company, and she was asked to take on additional responsibilities while downsizing her team,” Joseph Grenny, Kerry Patterson, and their co-authors write in their classic book Crucial Conversations: Tools for Talking When Stakes … continue reading
1: Getting better at getting better is what RiseWithDrew is all about.
Monday through Thursday, we explore ideas from authors, thought leaders, and exemplary organizations.
At the end of each week, I’ve been sharing an idea from Tynan‘s book Superhuman by Habit about how to install specific, positive habits into your life.
So far, we’ve covered:
1: A 5,000 percent return.
“A few years back, we did a survey of some of our top clients to see what type of return on investment (ROI) they were getting from working with us,” Erik Peterson and Tim Riesterer write in their excellent book Conversations That Win the Complex Sale.
The results were impressive.
“The ROI was 5,000 percent,” the authors report. “That’s not a typo.”
Super exciting. … continue reading
